SeaTicket

SeaTicket is an AI-powered, open-source support center for your community and customers. It brings GitHub issues and pull requests, Discord forum posts, Discourse topics and support emails into one workspace, so public threads and private requests are handled side by side.

AI agents pick up every new question, search related issues, past cases and your knowledge base, and suggest a reply or a ticket. Your team approves, edits or discards each suggestion, and nothing is sent without that review. Approved replies post back to the original thread.

Highlights

• Ticketing with owners, internal discussion and progress tracking
• Knowledge base built from approved resolutions
• Self-service portal with AI chat, documentation and ticket tracking
• Integrations with Notion, Confluence, Seafile, Linear, Jira and websites
• API access

Released under the Apache 2.0 license. Self-host it with Docker Compose, or use the cloud with a free plan.